Privacy Policy

Canary Wharf Man and Van Privacy Policy

This Privacy Policy explains how Canary Wharf Man and Van collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Canary Wharf Man and Van customers within our service area and to anyone who contacts us to make an enquiry, request a quote, or use our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

For the purposes of data protection law, Canary Wharf Man and Van is the data controller in respect of the personal data we collect and process about you when you use our services, visit our website, or contact us in any other way.

This Privacy Policy describes what personal data we collect, the purposes for which we use it, the lawful bases we rely on, how long we keep it, and the rights you have in relation to your data.

Personal Data We Collect

We may collect and process the following categories of personal data when you enquire about or use Canary Wharf Man and Van services:

Identification and contact details, including your name, address, collection and delivery addresses, and other location details relevant to the service. Job and booking details, including dates and times of moves or transport jobs, type and size of items, access details, special instructions, and information relating to the nature of the service you request. Communication data, including the content of emails, messages, or other communications you send to us, as well as our responses and records of any conversations. Payment and billing information, such as the amount charged, payment method, and relevant billing history. Technical and usage data, where applicable, such as basic information about how you use our website, including pages visited, time and date of access, and basic device and browser information, collected using cookies or similar technologies where permitted by law.

We generally do not seek to collect special category personal data about you. If you choose to provide any sensitive information in your communications with us, we will only use it where necessary and in line with applicable data protection laws.

How We Collect Your Data

We collect personal data about you in a variety of ways, including:

Directly from you when you contact us to request a quote, make a booking, or ask a question. This may be by phone, through online forms, or by other communication methods. During the provision of services, for example when our team attends at the collection and delivery addresses and records relevant job information. From our website, through forms you complete and through cookies or similar technologies that help us understand website usage patterns where legally permitted. From third parties where necessary, for example where an agent or third party books a service on your behalf and provides your contact or address details.

Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under the UK GDPR. Depending on the context, we may rely on the following lawful bases:

Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, managing bookings, carrying out moves and transport services, and administering payments. Legal obligation. We may process your data where necessary to comply with legal obligations, such as record keeping, tax, and accounting requirements, or responding to lawful requests from public authorities. Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries and complaints, maintaining security and preventing fraud, and keeping records of our interactions with you. Consent. In some circumstances, we may rely on your consent, for example in relation to optional marketing communications or the use of certain non-essential cookies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations and respond to enquiries about our services. To create, manage and fulfil bookings for man and van or removal services. To plan and schedule routes, allocate vehicles and staff, and ensure the safe and efficient delivery of services. To communicate with you about your booking, including confirmations, reminders, changes or updates. To process payments, issue invoices, and maintain financial records. To improve and develop our services, operations and customer experience. To handle feedback, complaints and disputes, and to enforce our terms and conditions. To comply with applicable laws, regulatory requirements and guidance.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.

Categories of recipients may include:

Service providers and data processors who assist us with the operation of our business and the delivery of our services. These may include providers of scheduling or booking software, payment processing services, cloud storage, IT and system support, and administrative services. Professional advisers such as accountants, legal advisers or insurers where necessary for legitimate business purposes or to comply with legal obligations. Public authorities, regulators or law enforcement agencies where required by law or where necessary to protect our rights or the rights of others.

Where we use data processors, they act only on our documented instructions, are subject to confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your personal data.

Where data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we will retain:

Booking and service records, including associated contact and address details, for a period necessary to manage our relationship with you, handle any queries or disputes, and comply with legal obligations and limitation periods. Financial and transaction records for the periods required by tax and accounting rules. Communication records as long as reasonably necessary to respond to enquiries, provide support, and maintain an accurate record of our interactions with you.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures include controls over access to data, secure storage, and the use of appropriate security technologies, as well as policies and procedures to support ongoing protection of personal data. While we strive to use commercially reasonable means to protect your information, no system can be guaranteed as completely secure.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights apply to all Canary Wharf Man and Van customers in our service area, subject to legal conditions and exceptions.

You have the right to:

Access. Request confirmation of whether we process your personal data and obtain a copy of your personal data, together with information about how we process it. Rectification. Request correction of any inaccurate or incomplete personal data that we hold about you. Erasure. Request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Restriction. Request restriction of processing of your personal data in certain circumstances, for example while we verify accuracy or consider an objection you have raised. Objection. Object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling related to those interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is necessary for legal claims. Data portability. Request that we provide you with personal data that you have given to us in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means. Withdraw consent. Where we rely on your consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the competent supervisory authority if you believe that your rights have been infringed by our processing of your personal data.

Children

Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that personal data relating to a child has been collected inadvertently, we will delete it as soon as reasonably practicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.