Canary Wharf Man and Van Terms and Conditions
These Canary Wharf Man and Van Terms and Conditions set out the basis on which Canary Wharf Man And Van provides removal, delivery, transport, and related labour services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. These conditions are intended to create a clear understanding of what is included in the service, how bookings are arranged, when payments are due, and how responsibility is managed if issues arise. They apply whether the service is arranged for a single item, part-load, household move, office move, or other transport task agreed in advance. For the purposes of these terms, references to “we”, “us”, and “our” mean Canary Wharf Man And Van, and references to “you” or “the customer” mean the person or business placing the booking.
Our services are provided on the basis of the information supplied by you at the time of quotation and booking. Any change to the job details, including access conditions, volume of goods, parking restrictions, item weight, or the presence of stairs and lifts, may affect the price, timing, or suitability of the vehicle allocated. We aim to provide a professional service with reasonable care and skill, but the success of any move also depends on accurate information and safe access to the property. These terms should be read alongside any written quotation, booking confirmation, or agreed service notes, each of which may form part of the contract between you and us.
By booking with Canary Wharf Man And Van, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are arranging the service on behalf of another person, company, landlord, or agent, you warrant that you have authority to do so and that the person or organisation on whose behalf you act will be bound by these terms. We may refuse or cancel any booking if we reasonably believe the information provided is false, incomplete, unsafe, unlawful, or likely to prevent the service being carried out properly.
Booking Process
All bookings are subject to availability and are not confirmed until accepted by us. A request for a quote does not itself create a contract. To obtain an accurate quotation, you must provide full and truthful details about the items to be moved, collection and delivery addresses, preferred dates and times, access arrangements, and any special handling requirements. We may quote on the basis of hourly rates, fixed prices, or a combination of both, depending on the nature of the job. If the description you provide changes before the service date, we reserve the right to revise the quotation or decline the booking.
Once a quotation is accepted by you, we may issue a booking confirmation by email, message, or other written form. The booking is only secured when we confirm it and, where required, a deposit or prepayment has been received. You are responsible for checking that all booking details are correct, including dates, addresses, contact names, item lists, and any agreed extras such as dismantling, reassembly, waiting time, or additional helpers. If any detail is incorrect, you must notify us promptly so we can amend the booking where possible. Failure to do so may lead to delays, extra charges, or cancellation on the day.
We will allocate an appropriate vehicle and team based on the information supplied. If the actual requirements exceed what was originally described, the service may be delayed while we arrange a larger vehicle, additional labour, or a revised schedule. In some cases, we may be unable to complete the move on the original terms. Our ability to carry out the work may also depend on parking access, building rules, loading restrictions, and lawful stopping areas. You are responsible for ensuring that access is available at both addresses and that any required permissions are obtained in advance.
Payments and Charges
Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service on the same day. Where a deposit, advance payment, or part-payment is requested, it must be paid by the stated deadline to secure the booking. We accept payment methods as notified at the time of booking, and we may refuse cashless or card payments where technical issues or fraud concerns arise. If payment is not made in full when due, we reserve the right to withhold completion of the service, retain goods only to the extent permitted by law, or pursue recovery of outstanding sums.
Quoted prices are based on the information provided and may not include unexpected additional work, waiting time, congestion, tolls, parking costs, stair carries, long carries, or charges caused by inaccurate instructions. If the job takes longer or requires more resources than agreed because of circumstances within your control, we may make a reasonable additional charge. Any such charge will be calculated fairly and in line with the rates agreed or, if no rate was specified, on a reasonable basis. Where a fixed price has been agreed, it remains valid only if the information supplied was accurate and complete.
Unless stated otherwise, all prices are exclusive of VAT or other taxes that may apply. If VAT is chargeable, it will be shown separately. Invoices, where issued, must be paid by the due date stated on the invoice. Late payment may result in suspension of future services, recovery action, and the addition of lawful interest and reasonable costs where permitted. We may also require proof of identity or ownership before releasing goods into storage, or before completing services in circumstances where there is a concern about fraud, disputed ownership, or unpaid balances.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving us written notice as early as possible. If you cancel with sufficient notice, we may refund any deposit less reasonable administrative costs or any non-recoverable expenses already incurred. If you cancel shortly before the agreed service time, we may charge a cancellation fee to reflect lost time, vehicle allocation, and staff commitment. The exact charge may depend on how much notice is given and whether the team or vehicle has already been dispatched. If you fail to be present, fail to provide access, or are otherwise not ready for the service at the agreed time, this may be treated as a late cancellation or a wasted journey.
We may need to reschedule a booking due to operational reasons, adverse weather, traffic disruption, vehicle breakdown, illness, unsafe conditions, or other events beyond our reasonable control. Where this happens, we will aim to offer an alternative date or time. We will not be liable for delays caused by traffic, road closures, building access problems, parking enforcement, or any other circumstance outside our direct control. If there is a significant delay, we will try to keep you informed, but time estimates are not guaranteed unless expressly agreed in writing as a fixed timed service.
We also reserve the right to suspend or cancel a booking if the job becomes unsafe, illegal, materially different from the agreed description, or impossible to complete within reasonable limits. Examples include hazardous items not declared in advance, access routes that cannot safely accommodate the vehicle or equipment, or behaviour that puts our staff at risk. If we cancel for one of these reasons, you may still be charged for work already carried out, wasted attendance, or costs incurred before cancellation, subject always to applicable law. You must ensure that any cancellation does not place us in breach of another customer commitment caused by your late notice.
Customer Responsibilities
You are responsible for ensuring that all goods are properly packed, secured, and suitable for transport unless we have expressly agreed to pack or prepare them. Fragile items should be protected with adequate materials, and valuable possessions should be clearly identified. We are not responsible for damage caused by poor packing, insecure lids, loose fittings, leaking containers, or hidden defects in the items supplied for transport. You must also ensure that any appliances are disconnected safely, any water sources are isolated where relevant, and any items requiring specialist handling are declared in advance.
If you request that our team move items inside the property, dismantle furniture, or carry out similar labour, you must ensure that the work area is reasonably clear and that floors, walls, doorways, and access points can be navigated safely. You are responsible for removing obstructions, securing pets, and informing us of any unusual conditions such as weak flooring, low ceilings, narrow staircases, or restricted entrances. Our team may refuse to carry out any task that appears unsafe or likely to cause damage. You should also protect parking access and ensure that any permits, loading bay reservations, or building permissions are in place if needed.
Where you or a third party assists with loading or unloading, that person acts at your direction and risk, except where loss is caused by our negligence. You should not ask our staff to handle items that are prohibited, dangerous, or unlawful. If you fail to provide accurate instructions or omit important information, you may be liable for the resulting costs, delays, damage, or claims. Reasonable cooperation is required throughout the service so that the work can be completed efficiently and safely.
Liability and Claims
We will carry out the service with reasonable care and skill. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct. We do not accept responsibility for indirect or consequential losses, loss of profit, loss of business, emotional distress, or any loss that was not reasonably foreseeable at the time the contract was formed. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
Where damage or loss is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after delivery or completion of the job. You should provide supporting evidence, including photographs, item descriptions, and details of the circumstances in which the issue arose. We may inspect the item, seek repair quotations, or request further information before deciding whether a claim is valid. If we accept responsibility, our remedy may be limited to repair, replacement, or reasonable compensation for the direct loss proved, taking into account the age, condition, and actual value of the item.
We are not liable for pre-existing damage, ordinary wear and tear, items that were not adequately packed, or losses caused by your own acts or omissions. We also are not responsible for damage arising from inherent defects, mechanical failure, or hidden weakness in furniture, appliances, fixtures, or goods being moved. If you ask us to move heavy, awkward, or high-value items, you do so at your own risk unless otherwise agreed in writing and any additional insurance or specialist handling requirement has been arranged in advance. Nothing in these terms prevents you from having rights under consumer law where applicable.
Waste Regulations and Prohibited Items
Our services may include removal and transport of unwanted items, but any waste-related work must comply with applicable UK waste regulations. We will only handle waste where it has been agreed in advance and where the type of material can lawfully be transported and disposed of. You must tell us exactly what is to be removed, and you remain responsible for ensuring that the items have been correctly identified as waste, reusable goods, or mixed load contents. We may refuse any item that we believe is hazardous, illegal, contaminated, or beyond our lawful handling permissions.
You must not present for transport any prohibited or regulated materials unless we have expressly agreed and confirmed that we are authorised to handle them. This includes, without limitation, chemicals, asbestos, paint thinners, solvents, gas cylinders, oils, clinical waste, certain electrical items, batteries, pressurised containers, and any other materials controlled by waste, health, safety, or environmental legislation. If undeclared prohibited items are discovered, we may refuse to load them, quarantine the relevant goods where lawful, or cancel the waste element of the service. Any additional costs or penalties arising from your failure to disclose such items will be your responsibility.
Where we arrange disposal, we will do so through lawful channels and in compliance with the duty of care applicable to waste carriers and waste transfer arrangements. You may be asked to confirm ownership of the waste or sign a declaration that the materials are not hazardous or restricted. If documentation is required, you agree to provide accurate information and cooperate with lawful record-keeping. If any goods are to be reused, donated, recycled, or disposed of, title and responsibility will pass only when expressly agreed in writing or when lawful disposal has been completed. We will not knowingly assist with fly-tipping or unlawful dumping, and we expect customers to act in full compliance with environmental law.
Property, Storage, and Uncollected Goods
Unless otherwise agreed in writing, title to your goods remains with you at all times. We do not provide long-term storage as a standard service, and any temporary holding of items is only incidental to the transport job. If goods are left with us due to failed delivery, access problems, or your inability to receive them, we may charge reasonable storage, redelivery, and handling fees. We may also set a deadline for collection or redelivery after which further arrangements will be required. We will take reasonable care of goods in our possession, but our responsibility is limited in line with these terms and any separate storage agreement that may apply.
If you do not collect or arrange delivery of goods within a reasonable time after being asked to do so, we may give written notice requiring action. If the goods remain uncollected, we may exercise any rights available to us under law, including retention to the extent permitted, recovery of costs, or disposal procedures where lawful and after any required notice. Any proceeds from lawful disposal may be applied against amounts owed to us, with any balance handled in accordance with applicable law. You are responsible for keeping your contact and address details current so that we can notify you properly.
We are entitled to rely on instructions from the person who placed the booking unless we are told otherwise in writing. If several people claim authority over the same goods, we may suspend the service until the dispute is resolved. We may also request proof of ownership or written authorisation before releasing or moving items. This is intended to protect all parties and reduce the risk of unlawful transfer or mistaken delivery.
General Legal Terms
Any failure by us to enforce a right or provision under these terms does not mean we have waived that right. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in force. We may update these terms from time to time, but the version that applies to your booking will be the version in force when the contract was formed unless a later change is agreed in writing. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless we expressly agree otherwise.
We may assign or subcontract part of the service to suitably qualified third parties where necessary to complete the work. Even where subcontractors are used, we remain responsible for the overall service we have agreed to provide, subject to these terms. You may not assign your rights or obligations under the booking without our written consent. Any notices under these terms should be given in writing by the communication method used for the booking unless another method is agreed.
The contract between you and Canary Wharf Man And Van does not create a partnership, employment relationship, or joint venture. Each booking is treated as a separate contract unless expressly stated otherwise. Where the wording of these terms and any quotation or booking note conflict, the written quotation or booking note will take priority for that specific matter, provided it does not conflict with mandatory law.
Governing Law and Jurisdiction
The Canary Wharf man and van service and these terms are governed by the law of England and Wales. Any dispute arising from or connected with the service, the quotation, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law gives you a different right that cannot be excluded. If you are a consumer, you may also have access to alternative dispute resolution options or statutory remedies where applicable.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of them, you should not instruct us to carry out the service. We recommend that you keep a copy of the booking confirmation and these terms for your records. These terms are intended to provide a fair framework for the relationship between customer and service provider, ensuring that the booking process, payment expectations, cancellation rights, liability position, and waste handling rules are clear from the outset.